SOLARIS SYDNEY is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you purchase tickets to or attend our events, or when you use our website. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.
1. Information We Collect
When you purchase tickets or register for SOLARIS SYDNEY, we collect personal information including your name, email address, phone number, billing address, and payment details. We may also collect information about your ticket preferences, accessibility requirements, and dietary needs where provided. When you visit our website, we automatically collect certain technical information including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use your personal information to process ticket purchases and send booking confirmations, communicate important event updates and changes, provide customer support, send marketing communications where you have opted in, improve our website and services, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Payment Information
Payment card details are processed securely by our payment provider and are not stored on our servers. All payment transactions are encrypted using industry-standard SSL technology. We retain only the last four digits of your card number and the card type for reference purposes.
4. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services — including ticketing platforms, email service providers, and analytics tools. These providers are contractually bound to keep your information confidential and use it only for the purposes we specify. We may also disclose your information where required by law or to protect the rights and safety of SOLARIS SYDNEY, our staff, and attendees.
5. Marketing Communications
With your consent, we may send you emails about upcoming SOLARIS SYDNEY events, artist announcements, ticket releases, and exclusive offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at info@solarissydney.com. Unsubscribing from marketing emails will not affect transactional communications related to your ticket purchase.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We use Google Analytics to understand how visitors interact with our site — this data is anonymised and aggregated.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Ticket purchase records are retained for seven years in accordance with Australian financial record-keeping requirements. Marketing preferences are retained until you withdraw consent.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, and make a complaint about how we handle your information. To exercise these rights, please contact us at info@solarissydney.com. We will respond to all requests within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and restricted access controls. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
10. Children's Privacy
SOLARIS SYDNEY does not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@solarissydney.com and we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or by posting a prominent notice on our website. The updated policy will be effective from the date posted.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at info@solarissydney.com or write to us at SOLARIS SYDNEY, Centennial Parklands, Sydney NSW 2021.
Have a privacy concern? Contact our team or email our Privacy Officer at info@solarissydney.com.